FAQs

What payment methods do you accept?

We accept PayPal (through which you can pay via Credit Card).

Do you guarantee the number of fans that I purchased?

Of course we do! If you don't receive the full number, you're entitled to a full refund!

Do I need to give you my login details for Facebook, Twitter etc?

Nope! We can do it all remotely, after all, why would genuine followers need your password?

How do you get genuine followers?

We can't go into much detail, but we have agreements with high profile websites that will post a like button linking to your page. Thus, you only get genuine likes from people who are truly interested in your product.

Do you guarantee delivery times?

Unlike other companies, we don't use software to generate these likes. Thus, we can't guarantee an exact delivery time, as it depends how many users are interested in your page. That being said, our delivery times are usually very accurate for most pages.

How long does it take for an order to get started?

It takes around 24-48 hours for our services to commence.

You don't offer the service I want. Can you provide other services?

Of course! Just get in touch over Live Chat or via our support team.

Will my account get banned by using your services?

We've never had an account banned so far, and our methods are 100% genuine and safe.

Do you offer refund guarantees?

We sure do! Check out our Refund Policy for more details, or feel free to get in touch.

Lastly, other companies use fake likes or followers. Do you?

No, we guarantee that 100% of your followers are genuine users. Check out our description of how we deliver above.

I'm a business and we can only pay invoices. What can I do?

We have a pay-later invoicable billing system designed purely for Australian businesses. Just send us an email at info@ozsocial.com.au with your company's details. 
The following is required to be eligible for the pay-later system:

  • you MUST be an Australian resident, and therefore residing in Australia
  • you MUST be an Australian business, with an ABN (individuals are NOT eligible)

With the pay-later system, you will be given a formal quote for the work, which you will have to accept IN WRITING. Work will then commence, and upon completion, you will be required to pay the FULL invoice total within 7 days. Once again, this system is only available for Australian businesses with ABNs who are unable to order via our website.

 

 

Our Guarantee

At OzSocial, we have two simple guarantees. Firstly, we guarantee that you'll receive exactly what you paid for, or more (we usually overdeliver on fan packages). Plus, we also guarantee you'll be happy with your purchase, both in terms of the quality of the work, and customer service. If, for whatever reason, you aren't happy with the work that we've done, please get in touch with our support team so we can discuss the issue further.